Purchasing Orders, parcels Status Description

Complete Purchasing • in 12 hours -- Arrived BuyToMe• 2~4 days -- Complete delivery • in 1 day

During purchasing process, you can track your items in “MY Order”. Delivery statuses are defined as following:

Waiting	Orders allocated to BuyToMe buyers
Purchasing	BuyToMe Buyers are purchasing the items.
Purchased	Purchased already, ready to delivery to our warehousing center
Out of stock*	Sold out（probability of 5%）
Invalid Items*	The following cases are considered as invalid orders: ● Virtual items, Contraband items ● Invalid item URL ● Inconsistent name & price of the item with the submitted information ● No item details and images
Issue Items	Need to be confirmed by users for lack of essential information about size, color, etc.
Return & Exchange	Return and exchange items after negotiation with sellers
Contacting Sellers	Attempt to contact sellers but no reply. Contact us for refund via message if you do not want to wait.
ArrivedBuyToMe	Items have been received by BuyToMe.

● 　During the purchasing process, if you need to add or replace the size or color ect , you could leave message in notes box telling us.
IF
the seller already delivered the item, we will contact him to return or exchange after receiving your message. If the seller agreed, you need to pay the domestic delivery fee for returning or exchanging. We will only return or exchange under your authority.

● For orders or parcel with * , to get refund directly to your account, you just need to delete it manually.

After submitted the delivery, you could check your parcel details and status in “My parcel”. parcel statuses are defined as following:

unpaid	The Waybill without making payment
Sorting & packaging	items leave the warehouse, Packaging
Sent	The parcel is sent to logistic provider successfully
Incorrect information*	Invalid or less detailed delivery information (such as: name, address). We will contact you via message, please reply in time to solve the issue.
Incorrect delivery service*	Your waybill contains contraband items for selected delivery service. We will contact you via message, please reply in time to solve the issue.
Delivered	To confirm you have received the parcel, click on “Delivered” in “My parcel”

●　For orders or parcel with *, to get refund directly to your account, you just need to delete it manually.